Couple Fined $3,500 For Truthful Negative Online Review Fights Back

I recently posted an article about a Utah couple who was “fined” by an online retailer for posting a negative review (see Products were ordered, but never received. The wife wrote a negative review on a customer complaint website that appeared to be accurate and truthful. The company fined the couple $3,500 for “disparaging” comments in accordance with the terms of sale on the retailer’s website. The retailer dinged the couple’s credit report for the unpaid fine.

Now, according to a recent ABA Journal article, the couple is suing the retailer for damaging their credit rating when they refused to pay the fine. The lawsuit alleges the retailer defamed its customers and violated the Fair Credit Reporting Act. Damages sought total at least $75,000.

By Robert Hawkinson